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Case Study - Mandarin Oriental Hotel Group
LEADERSHIP DEVELOPMENT PROGRAMME

We designed and delivered a global Leadership Development Programme for Mandarin Oriental Hotel Group.
OBJECTIVES
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Develop the pipeline of talent required for new hotels
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Enable more career moves and promotions
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Continue to see an improvement in colleague job satisfaction and commitment
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Impact bottom line results
The programme runs over a 12-month period, supported by Leadership Coaching sessions.
RESULTS ACHIEVED TO DATE
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350 graduates from the programme
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35% of delegates promoted or transferred within 1 year of completing the programme
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82% retention of managers within 2 years of completing the programme
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Increase of Colleague Commitment Survey for those departments that had Move Forward delegates (average increase score +2%)


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